At Chotelalspices, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the following conditions.
1. Eligibility for Returns
Items must be returned within [Insert Return Period] days from the date of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
Perishable goods, such as spices, cannot be returned once opened due to health and safety reasons.
Custom or personalized items are non-returnable unless defective or damaged upon arrival.
2. Return Process
To initiate a return, contact our customer support at [Insert Email] with your order details and reason for return.
Our team will review your request and provide return shipping instructions if eligible.
The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).
3. Refund Policy
Refunds will be processed once the returned item is received and inspected.
Approved refunds will be issued to the original payment method within [Insert Processing Time] business days.
Shipping fees are non-refundable.
If the product is not returned in its original condition, only a partial refund may be granted.
4. Exchange Policy
Exchanges are only allowed for defective or damaged items.
Contact us at [Insert Email] to request an exchange and provide proof of damage (photos, order details, etc.).
5. Non-Returnable Items
Opened or used products.
Items purchased on final sale or discounted promotions.
Gift cards and promotional items.